Shipping Policy

NZM-Labs dispatches research-grade peptides to research organisations across
the EU and UK. All orders ship in temperature-controlled, tamper-evident
packaging. Lyophilised material is stable at room temperature for 7+ days, so
transit time has no measurable impact on potency.

Processing and transit

• Dispatch: orders are prepared and dispatched within 1–2 working days of a cleared order.
• Standard delivery: 3–5 working days across the EU and UK, tracked.
• Express delivery: 1–2 working days within the EU via DHL Medical Express, signature on delivery.

Shipping costs

• Standard: €14.50, or free on orders over €150.
• Express: €29 (EU only).

Costs are confirmed at checkout before payment.

Tracking

A tracking number is emailed once your order is dispatched. If you have not
received tracking within two working days of your order confirmation, contact
us via our contact page.

Customs and import

Shipments within the EU move freely. Orders delivered outside the dispatch
country may be subject to local import handling, and research compounds can
be selected for routine customs inspection. The recipient research
organisation is responsible for any local import duties, taxes, or
documentation required in the destination country.

Lost, delayed, or damaged parcels

Report a lost, delayed, or damaged parcel within 7 days of the expected
delivery date, quoting your order and lot number. NZM-Labs is not responsible
for delays caused by carriers, customs, or incorrect delivery details
supplied at checkout. Where a parcel is confirmed lost or arrives damaged, see
our Returns & Refunds Policy.